Blog


7
Mar 10

Forrst: Where Designers Who Code, Meet Developers Who Design

(Originally published on Think Vitamin)

A few weeks ago Carsonified’s Mike Kus gave five good great reasons why designers should know how to code. It generated quite a discussion. Around the same time I stumbled upon Forrst, a new platform for short-form sharing between designers and developers.

forrstLogo470

The Founder

It wasn’t a big surprise to learn that Forrst is a creation of Brooklyn-based developer/designer, Kyle Bragger. I first met Kyle when he was a developer for Huffington Post (back in the early days), more recently he’s CTO of Gary Vaynerchuk’s Cork’d. Anyone who knows Kyle, however, knows that he produces a seemingly never-ending stream of special projects. Honestly, I’m almost convinced that the internet actually spat him out as a human a few years ago.

The Feedback

While Forrst is early in it’s release, It’s safe to say that there’s some great long-term ideas in the community features that will have a profound impact on how designers and developers collaborate and learn more about supporting and even trading roles in development cycles. In fact, here is a sample post from a new member. Within moments it was peppered with positive and helpful feedback:

forrst

More Finds From Forrst:

How Forrst Works & Getting an Invite

  • Forrst is currently invite-only during beta testing; you can join the Forrst “Search Party” on Twitter and if you’re paying attention. Kyle lifts the invite code requirement for 15 minutes every day, and new users can get instant access v. waiting for an invite code via email.
  • Features for now include: profiles, follows, community badges and “expert mode,” email notifications, and an activity feed.
  • Use the bookmarklet for easy posting as you go about your usual day online

Since Forrst is still in its infancy, I asked Kyle to answer a few more questions in his own words:

Q. What makes Forrst different from other repositories out there for code-sharing?

>> Well Forrst isn’t quite a repository per se where you might host a project’s code (like Github or Beanstalk), instead it’s a destination where community members can share code snippets they find clever, interesting, or maybe even perplexing, and instantly get feedback about them.

Forrst is designed to help foster discussion and learning between its design and developer users. I do have plans to hook into popular hosted repository sites to a certain extent, so that even if you’re used to sharing bits of code via Gist or Pastie, you’ll still be able to do that when sharing on Forrst, but Forrst is meant to be the social destination for discussing code and design discoveries.

kyle-bragger

Q. Forrst is newly launched, but already there are vibrant discussions taking place. What’s been the biggest surprise to you watching the Forrst community form?

>> It’s been simply amazing seeing just how passionate and active the community already is; two guys are already working on a weekly Forrst podcast, there’s an informal “build an app in a week” contest going on (it ends March 3rd); everyone is just super willing to provide constructive feedback, both to me as I continue to develop the site, but also to each other. It’s a great feeling — and really encouraging — seeing Forrst grow the way it has so far.

Q. You seem to have become a community manager almost overnight, what’s it like to manage a community of designers and developers?

>> So far I’ve gotten a ton of positive feedback and constructive criticism; I think it’s hugely beneficial that this product happens to be for designers and developers — it makes distilling bug reports a lot quicker, and everyone’s had really valuable insight into what’s working and what’s not (in many cases, backed up by mockups and code snippets to illustrate their point — I can’t complain about that!)

I think, in general, if you’re building a product, you can’t be afraid of hearing criticism about it; with Forrst it’s especially interesting since the target audience are my designers and developers, who have tons of experience in app development. The very goal of Forrst is to bring these two groups together to do great things, and the fact that they’re already helping me build a better product is evidence of how awesome this kind of collaboration can be delivered via short-form sharing.

Q. Bringing designers and developers together can be quite a challenge, and I have to say after the recent uproar over whether today’s designers should code or not, how do you anticipate helping these two user discover one another? If a designer doesn’t code, will she feel like she can still contribute?
>> One of the big focuses I’ve got for the next few months is tackling the discovery problem, both for people but also for content. Ideally, you’ll be able to come to Forrst, find some friends who’re already using it, jump in to the conversation, and ultimately be connected with what I’m calling “people you should know” — fellow developers and designers that you’ll find valuable to know and share with. I’m working on similar things for finding great content, too. I’m a big fan of the friends-of-friends network, so I expect that will play a role. And, definitely, any designer who doesn’t code should be especially excited about participating in Forrst, because they can learn a lot from their developer peers (maybe even get inspired to learn to code!) and vice versa.

Q. How does a social short-form sharing app enhance a professional network of creative people?
>>  Minimal effort! I love that I can go to Forrst and quickly share something I find interesting, especially when using the Share on Forrst bookmarklet. Short-form sharing is a great way to begin a conversation without a lot of background or setup, and I think it solves a problem for this group who usually have gazillions of tabs open at any moment. Forrst capitalizes on serendipity, making the most of great discoveries by connecting people to one another around the core technologies that they’re passionate about.

Mike Kus wrote, “If you’re a designer who can’t code, learning code opens up a whole new world of job opportunities, whether you’re looking for freelance gigs or permanent  employment. One of the main reasons I learnt to code was because I was so frustrated by the lack of opportunities for designers who can’t code.”

Thanks Kyle, see you over in Forrst!


1
Mar 10

Writers Guild 2.0: The Message Get Your Hustle Online

NEW YORK – Anita Ondine, Mo Koyfman, and Mark Lukasiewcz rallied to discuss the economics of digital media as a kickoff to the WGAE’s new digital media education program. The message? Pretty simple. It’s time for writers in the guild to get their hustle on and online.

It’s been two years since the Writer’s Strike, and in those two years the entertainment industry has been revolutionized by technologists and entrepreneurs, many attempting to democratize media distribution, kill the old models (cable, primetime, and even advertising), and move to transform the experience of consumption into a deeply engaging and social one.

WGA-East

With ubiquitous connectivity, the result of broadband penetration and expansion of mobile platforms, consumers now count web video series, internet radio, podcasts, celebrity and twitters, blogs, tumblogs, multiplayer gaming, and more, as additions to previously limited traditional choices of TV, radio, and feature films.

The integration of social interactions by these new media forms and the personal choice of distribution channel, model, and time of day, have required a rapid reinvention of an industry previously caught off guard by cable television nearly overnight.

 Even more complicated is that what’s true today, what’s available today, who is using it today, will likely not be true three months from now.

With the recent launch of HBO’s online web channel, Hulu’s evolving free-to-pay model, companies like Next New Networks, individuals like you and me with our LOL kittens, puppies, and kids, Tim Spatz, creator of beer drinking show Tap That and the advent of many others, alongside revenue generation, distribution, this is an industry in which change is now a constant variable.

It’s surprising to learn that at the heart of the disruption is a union voice. It’s no secret that unions are seen as bastions of the old guard and the old ways. What makes this series and exploration of the WGA’s strategy worth writing about is that it belies a movement towards encouraging and empowering writers to become evangelists for their own personal presences online, so that they are not only producers of content, but consumers and likely innovators for how that content and those technologies being formed.

But, really, writers as technologists?

Indeed! Writers have been writing for digital media since its inception, in fact last year the guild tripled its number of digital media signatories. Unfortunately, writers haven’t always had a voice at the bargaining table and were long setback by the disruption caused by cable television. As writers do more and more work in digital media in both entertainment and news, it’s undeniable that the industry needs to be nimble and profitable and not fall into the struggles that continue to plague print journalism.

Perhaps one reason we aren’t yet seeing the kind of turmoil that journalists and newspapers are struggling with is that video storytelling arm of the entertainment industry has long had a pay-for-play model.  However,  Mark Lukasiewicz aptly answered:

“It’s a mistake to think all the rules of the game have changed. Facts still matter. Sharp analysis still matters. Strong narratives and compelling characters still matter. Almost all of the things that made great TV journalism a generation ago still make great video storytelling today.”

I asked Lowell Peterson, executive director of WGA and Elana Levin, communications director of WGA, a few questions about the future, problems of the past, and the overall relevance of the union alongside rapid technology-driven innovation:

Q: What were some of the major downfalls and challenges and historical mistakes that were made when cable came out for writers and fair compensation?

At first the programs made for cable channels were pretty basic and low budget. The production models were fluid and writers were not paid much. As I understand it, there was a general consensus that the Guild should wait until the economics became more favorable. (And some of the cable television producers did not want to deal with the union.)

Unfortunately, this meant that basic cable grew up non-Guild; when the business and production models crystallized, we were simply not there. The high-quality shows on premium cable are all Guild, but there are large swaths of non-Guild programming on the basic channels.

Q. Have writers been as surprised and caught off guard as the newspaper, magazine, and print industry or have they been able to roll with the rapid change?

WGAE members are keenly aware of the shifts in their industries – broadcast news, public television, comedy/variety, dramatic television, film, and so forth. The rise of digital media was the central issue in the 2007-2008 strike.

People were focused, not only on getting paid when their material was streamed or downloaded from the internet, but on Guild coverage for material made for digital distribution in the first place.

Our members are eager to learn more about the creative and economic trends in digital media and to develop and the skills they need to participate. We know the change is already happening and that it is fundamental, and we are positioned in this space.

Q: How is the Writer’s Guild organizing to stay ahead of the technology? What will keep this union relative as writers become their own agents?

We are immersed in a digital media education program. We read everything we can get our hands on; we present seminars, workshops, and classes; and (perhaps most importantly) we talk with lots and lots of people who are active in digital media.

By that I mean people who create content and people who finance and distribute it. This helps us learn what is happening but it also helps us insert the writers’ perspective into the conversation.

The business and distribution models are not set. The narrative structures and styles are still being developed. By becoming active in the digital world now, when it is still mostly unformed, the Guild can help shape it and make sure that the interests of the content creators are fully recognized.

It is true that, at this point, the traditional production and ownership structures have not taken hold in the digital realm. There are major studios and broadcasters producing original content for the internet, and we are representing the people who write that content.

But a lot of the work is done by writer-owned companies, some of which are quite small. We do have some experience with that model, particularly in independent film and to some extent in public television, but we think there will be a lot more of it in digital media.

The open structure of the internet makes this possible; creators do not have to work with major studios to get access to audiences. The Writers Guild will remain very relevant to writers in this model because the money is still coming from other sources – advertisers, sponsors, foundations, studios, distributors, whomever – and we will help maximize the amount of that money going to the writers.

Also, people get their health and pension benefits through the Guild including people who own their own companies. Their benefits are portable between Guild covered jobs because the benefits plan is already set up to accommodate freelance and independent writers. And the Guild is a creative community.

The educational and social events we present to our members are very important. Writers learn from each other, they network, they rely on each to think about style and structure and career. Fundamentally, a vibrant community of creators can improve conditions; working together, writers can improve compensation and can assert greater creative control over their work. That is what we are here to do.

We are still learning how to monitor the flow of Guild-covered content over the internet and mobile devices to make sure writers are getting paid properly. The monitoring technology is developing rapidly; web sites and other distribution companies rely on it to attract advertisers. So we will get this right, soon.
Digital technology has made it much easier for writers to bypass the majors and get their work to audiences directly.

At the same time, getting audiences to pay attention requires people to do many different things – putting themselves out in all the social media, taking on more production tasks, and raising money. We have a training program to help people do those things. The more work that Guild members do in the digital world, the better the conditions will be. And the more that people writing for digital media participate in the Guild, the stronger we will be.

Speaker Bios:

Anita Ondine—CEO of Seize the Media, which creates and finances transmedia entertainment properties that fully integrate feature films, TV and web series, mobile micro-narratives and gaming applications

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Moshe “Mo” KoyfmanPrincipal at Spark Capital, a venture capital firm focused on the media, entertainment and technology industries.

Mark LukasiewiczVP of NBC News specials and digital media.

Lowell Peterson, executive director of the Writers Guild of America, East, launched the Writers’ Guild 2.0 initiative to to address the changing territory of digital content, ensuring that writers are at the table when decisions are made that impact their creative lives and livelihood.

Previously Peterson was a partner at Meyer, Suozzi, English & Klein, a firm specializing in all aspects of labor law practice. He has extensive union experience, including work with the AFL-CIO, UAW, Communications Workers of America, NABET, and Laborers, among others. Representing laid off workers in the Enron and WorldCom bankruptcies, he won tens of millions of dollars in severance pay, and in many other cases he has defended unions from attacks on organizing and other activities and successfully litigated against employers for evading contract obligations.

Elana Levin, director of communications for the Writers Guild of America, East, a labor union that represents professional writers in film, television, digital media and radio. (The union just organized writers of an iPhone app– cool!) Most recently Elana was Assistant Director of Communications for New Media for the SEIU affiliate Workers United and before that, UNITE HERE.

She ran communications for the Drum Major Institute for Public Policy where she launched the popular DMIBlog. Elana has done everything from press to organizing for unions, community groups and has worked many New York Primary Elections while keeping some of her personal belongings intact. 

She blogs on Daily Kos, Huffington Post & tweets at @Elana_Brooklyn & @WGAEast.


1
Mar 10

Wait, now we have to donate to Chile too?

chile-1

Chile is one of the top topics trending on Twitter, but rapidly falling out of popularity, eclipsed by Justin Bieber, Miley Cyrus’s new boyfriend. A simple search of “Chile + Donation” reveals that the socially-driven donation nation is well underway. But, Twitter also reveals sentiments that it’s tired with some users tweeting “we have to donate to Chile too?”

Disaster tech is underway, with Google launching new apps to find the missing, crisismappers mapping the disaster areas, photos documenting wreckage from Chile are pouring in, crisis response organizers are dispatching assistance of all forms, journalists on are the move, and artists are making infographics. Amidst the obvious mobilization, you can bet that leaders within non-profits are also convening and trying to figure out their response strategy. Haiti’s fundraising was an unprecedented success, but with both staff and donor fatigue, fundraising for Chile might be much harder.

You can already sense it by reading the social networking streams, where people are tweeting instructions on donations, offering matching for donations, and also griping about how they’re feeling frustrated that they’re being asked to give all over again so soon.

chile-2

Today, it looks like the response to the Chile earthquake will not surpass or even match the response to the Haiti disaster. Take a look at the January numbers for Haiti relief efforts:

Haiti Fundraising by the Numbers

  • More than2 million was raised hourly
  • More than 32 million a day was raised online by approximately 70 relief organizations in the three days immediately following the quake (*Prior to Haiti the record was 19 million in a single day.)
  • The amount raised or pledged for Haitian relief efforts, including corporate donations during the 21 days after the Haiti earthquake was $575.4 million
  • More than half of all funds raised came online through non-profit organizations

Here are a few strategic tips for fundraising this time around:

1.) Different Earthquakes: Carefully and clearly distinguish fundraising for Chile from the fundraising you’ve just done Haiti. People don’t read, they scan their emails, newsfeeds, and social network chatter. Message distinction between the two earthquakes, the needs, the details of the devastation are hugely important to getting your donors to rally for your Chili support efforts.

2.) New from Haiti: It is more than likely that your organization aquired new membership during your Haiti-related fundraising efforts. Reaching out to these newest members and helping to convert them into long term supporters right now is critical. Look at some of the quotes on Twitter, “Ah, man, Chile now? You mean I have to donate again?” Don’t make your donors feel like they’ve become non-profit ATMs.

3.) Microgiving: Rely heavily on the effectiveness of the micro-giving model. Small donations can become viral donations, highly contagious within individual social networks, especially now that people publicly chronicle their donation responses and market to their friends online.

4.) Accountability & Transparency: Set up accountability metrics. Help your donors understand what is happening to their donations, how they are used, but also if they are giving online, how that pipeline works. Transform your organization’s home page into a news-sensitive hub and be transparent about where donations will be directed.

chile-4

5.) Incorporate Mobile Giving:

chile-tsa

I sat down to talk about the challenges of charitable fundraising for Chile, so soon after Haiti, with Michael Sabat of Mobile Commons.

Michael explained the technical and promotional aspects for the extremely successful mobile giving campaigns in January. However, there was also a look of deep concern on his face as he described the challenges he sees this time around, because there’s a lot of donor fatigue as well as organizing fatigue from within the non-profits themselves that applies not only to mobile fundraising, but disaster-related fundraising in general.

All the headlines around Mobile Giving for Haiti had to do with the total amounts raised, but the $5 or $10 price means that we were reaching new donors, which is the most exciting part to me. We need to recognize the tremendous effort that it took in order to have people make that first donation.

Mobile technologies make it possible for organizations and supporters to create a long-term culture of giving with small “asks” for micro-donations that require little effort to donate.

Chile is in crisis and the culture I’m talking about hasn’t yet been fully established or integrated into our lives. I believe that moving forward the real value is going to be established by turning the text-donor into a full supporter of the organization. That means the organization learns this donor’s name, address or email and can share the results of the relief effort that was funded with all of those text messages.

It should definitely be the goal of the non-profit to turn this initial donation into a relationship. Ongoing communication and participation is what builds a donor base for an organization that can reliably called on to give increasingly large donations as well as an active membership base who will help spread the mission and values of the organization.  The $10 mobile donation should potentially be the beginning of the donors civic engagement not the end.

The smartest non profits are focused on the creating and managing a relationship with its supporters with the most effective media mix including, web, email , video, events, and of course text messaging. Mobile Commons focuses on building the tools that help organizations do just that. Non profits need to be able to see text donors as people, not just phone numbers or dollar signs. That is where mobile giving and micro giving need to focus.

Tips for successful Mobile Giving Campaigns shared by Mobile Commons:

Use the media you already have: Integrate the mobile call to action into what you are already doing with Press, PSAs or celbrity spokespeople. Organizations should not create special mobile only campaigns. From real world calls to action (TV, Radio, Print, PR and Live events) asking someone to text will work much better than asking them to visit a URL.* However the organization is promoting they should tell people to text in or visit their website.

*about 325% more people will get involved through text message compared to the web

Make the Call to Action part of the movie, not the credits: If the organization wants people to text in and donate, they should feature the call to action not just list it as the last sentence in the press release.

Ask for help: Small donations can become viral donations, highly contagious within individual social networks, especially now that people publicly chronicle their donation responses and market to their friends online. Whether it’s Facebook, Twitter or whatever is next, make sure the donors have a place to tell their friends to donate — and listen.

Make Keywords Simple: It’s great if the keyword is relevant and remember-able, but most people text in right away when they hear the call to action. The most important part about the keyword is to make it easy to understand and hard to mess up:

  • Good keywords include: RESCUE, RELIEF, SAVE, GIVE
  • Bad keywords include: TSUNAMI, ISUPPORTHAITI and GIVE2CHARITY

Watch out for human error. I’m expecting a lot of CHILI texts (it’s spelled CHILE).

Michael Sabat has worked with Mobile Commons for almost 2 years and launched over 100 mobile campaigns with partners like Reform Immigration for America, NPR’s This American Life, Habitat for Humanity, and many more.


22
Feb 10

Low-Hanging UX Fruit, How a Well-Designed “Thank You” Inspires Community Uptake

A few weeks ago, I wrote up a case study around the perplexing case of designing user experiences for lead generation pages. I’m going to cover the results of our test shortly, but in the meantime I wanted to share part of the conversion funnel that has forever changed the way I’m going to design for sign-ups.

Designers do a lot of work engineering the experience of creating compelling sign-up forms for a variety of reasons (joining communities, requesting more information, age-gating verification, etc.). I’d like to take a closer look at how the Thank You page of the conversion flow can be leveraged more effectively for experiences that aren’t necessarily tied to joining a social network.

That said, social networking sites are full of awesome examples where the Thank You jumpstarts the user’s uptake, if you’re:

  • Tumblr, you have your user create her first blog post
  • Twitter, you have your user find cool people to follow
  • LinkedIn, you connect with your email address book
  • Meetup, you have your user join a group

But, let’s say you’re a more traditional (perception = less fun) business like a university, can you do more than guide your user towards more descriptive content about the program or services offered (where bounce rate will be high)? How can you make the most of that transaction? How can you parlay the validation “Thank You” into action that can be both inspiring and measurable?

Thank You messaging is not supposed to feel like the awkward end of a first date “Do I kiss him?” moment.

The user has shared her information with you, triggering a response and follow up campaign. She’s staring at the Thank You page, confirming she submitted her information correctly. This is a powerful moment to turn your Thank You into more than:

  • a data verification step
  • a reiteration of your brand’s identity and tagline
  • a jumping off into content (where the bound rate will be high and not super effective in terms of engagement, relationship development, etc.)

Social marketing channels have helped turn Thank You pages into opportunities for secondary levels of conversion where you can experiment with Facebook Fan Page and/or Twitter acquisition.

This brings me back to the use case at hand, while our lead gen page had a number of design constraints, we found that we had a lot of artistic leeway in creating a Thank You page, so we decided to make the number one goal of the page to excite the user to join our Facebook Fan page.

First, let’s look at the original Thank You page, which did include Facebook & Twitter opportunities:

(Note: I apologize for striking through the brand name, my client is a major university and getting approval to share the brand is a bit of a juggernaut.)

MAT@USC - Old Thank You

Now, let’s look at the redesign of the Thank You page, which puts primary focus on Facebook Fan acquisition v. promoting both Twitter and Facebook equally:

thank-you-2

The design:

  • Inspired by the idea of the excitement around an “acceptance letter”
  • Focused on the fun of university life and community
  • Featured access to current students, faculty, and admissions through Facebook

The results:

  • Increased Fan Page uptake from 28 fans per week (a consistent rate for one year) to 300+ fans per week (2+ weeks of ongoing data)
  • Increased the quality of interactions on the Fan Page, where we were encouraged to see prospects asking questions that were fielded by students, admissions, and faculty
  • Increased interaction with blog content, driving traffic to the parent site and making better use of all editorial collateral

As You Design Conversion Experiences Thank You Messaging is:

  • Integral—A necessary part of the conversion experience, it’s no longer just a simple hello/goodbye world
  • Instantly Gratifying—If you’re testing a conversion experience the results are ongoing and take time. Adding a secondary conversion exercise like Facebook Fan acquisition is an immediate way to leverage (in real time) effects of your messaging
  • Social—Leverages warm fuzzies in innovative ways and gets users connecting with one another
  • Sticky—The last thing the user will remember about your brand, and can have the added possibility of taking the conversation even deeper into her personal network

Perhaps, the biggest takeaway from designing a great Thank You experience is that the more you can leverage the Thank You, they more you can get your users to connect with your app and with each other the less money you’ll need to spend on post conversion campaigns, marketing, and more.

Thank you!

*Design by my brilliant partners at jjomedia.com


20
Feb 10

Learn to Twitter: A Primer

* Collaborative document co-founded & curated by Eric Kuhn & Chrissie Brodigan

What is Twitter?

Known as a “micro blog,” Twitter originally was designed to be a social network to help people keep in touch with friends by transmitting instant brief updates.

However, marketers cleverly made Twitter into a new distribution channel for sharing information about a company, a company’s product lines, a company’s newsstream, and customer support interaction.

Updates can be seen on the Twitter website, by instant message, Gmail Messenger, mobile text (SMS) or a desktop client.

Each update can be no longer than a 140 characters.  Twitter allows one to follow quick updates from various other members who have signed up to see an account.  In addition, updates can be sent straight to a phone via SMS.

Cost of Twitter:

Twitter is a free service.  (Standard text message fees apply when using Twitter through SMS on a phone).

Situation Analysis:

In a world where people like to receive information where (location and digital platform) and when (all the time) they want it, it is important that your company deliver their content in all areas of media, which include Twitter.

Terminology:

“Tweet

  • Noun: An individual post on Twitter
  • Verb: To post a message to Twitter

“Followers” are people following you.  This means that anyone who is a “Follower” will receive what you tweets.

“Following” are people you are following.  Your company should follow people for two reasons.  First to become part of the community and it shows people that care about what they are saying.  The second reason is when we follow people, they receive a notice that you are following them and will (hopefully) follow us back.

“Lists” are an easy way to cultivate tweets on a specific subject. It helps to create a list on a topic where you follow specific tweeters. To create a new list, click “New List” in the sidebar on the account. Then add other accounts to a list by using the “Lists” drop down on a profile page. Your account can also follow other account’s lists.

“HashTag” (#) These are ways to keep everything being said on Twitter together and easy to search.  www.hashtags.org keeps track of #s.  It says, “Hashtags was designed to accommodate the real-time news community. We provide analytic reports and indexing features to allow users to track what’s happening now. Hashtags are a community-driven convention for adding additional context and metadata to your tweets.”

You create a hashtag simply by prefixing a word with a hash symbol: #hashtag.

To understand more about how to use hashtags effectively in your marketing, watch “Web 2.0 Expo NY 09: Baratunde Thurston, ‘There’s a #Hashtag for That’”


Growth
The best way to grow an account on Twitter is “organically.”  This means becoming part of the conversation.  People can write to you and you should respond appropriately, even with a quick “thanks for writing.” Every time someone on Twitter writes to us, their message (and then ours) gets broadcasted to all of their friends, which helps the network grow.

Permission Marketing
People will sign up to get your company’s tweets.  Thus we are indirectly marketing to people who actually want to hear what we are saying.  Our “advertising” is not another unwanted spam e-mail, but permission marketing (always better) to people who want to listen.  (Source: Seth Godin)

Customizable Design
Twitter allows users to customize the design of their page.  You have control over the background color/image, text color, name color, link color, sidebar fill color, and sidebar border color. The user’s profile picture can also be changed. The profile picture is a small 48 by 48 pixel icon that’s used to identify the Twitter user – make sure it stands out!

Advertising
There are NO advertisements on the Twitter page.

Cross-Platform Synchronization
Once a Twitter feed is set up, updates can be easily synced with Facebook, a blog and other web sites / social networks.

Access Twitter on mobile devices
(Note: Google these names to find the latest version)

  • TwitterMail – allows you to e-mail your tweet (only one way)
  • TwitterFon – allows access to Twitter on your iPhone
  • Tiny Twitter – allows access to Twitter on your Blackberry (better than Twitterberry)
  • TwitterBerry – another tool that allows access to Twitter on your BlackBerry
  • TweetDeck – allows access to Twitter on your Desktop

What makes the more popular companies on Twitter successful?

They provide frequent updates and fresh content to share with their followers.  The company allows followers (consumers) a snapshot into what is current and newsworthy with the brands (and in the our case teams and players) they love.

High-Level Twitter Strategy:

  • Don’t push the company’s message all the time.
  • Focus on conversations by inviting, engaging, cheering and helping users/customers.
  • Listen for the relevant conversations and then try to be helpful.
  • Speak in your own voice and personality.
  • Multiple twitter accounts, usually a corporate account but also individual accounts.
  • Be known for being responsive (e.g. Tony from Zappos).

Best examples!  Find, follow & read:

@NBA (or @WNBA)
@MCHammer
@Google
@NewMediaJim
@The_Real_Shaq
@Starbucks
@twittermoms
@ColonelTribune
@JimmyFallon
@JetBlue
@TodayShow
@Baratunde
@Discovery (or @TLC_PR)
@Maddow
@WholeFoods
@JoeTrippi
@Zappos
@RickSanchezCNN
@SavvyAuntie
@KarlRove
@RachelSklar
@CNN

The top 100 people and companies on Twitter: www.twittercounter.com/pages/100

The top rated brands, media, television, celebrities and electronic artists: trackingtwitter.com/brands

First steps to a new account

After setting up your account, making a background, finding a profile picture and following the above examples, add yourself to the appropriate categories in http://wefollow.com.

Then send out a tweet saying you are excited to join twitter and what you will provide someone if they follow you.

Example from @CaseDaily: I’ve gone to the dark side and started tweeting. I’ll be ranting about all the stuff that annoys/amuses me. Hope u’ll follow along

Now make sure to update anywhere from 2 – 10 times a day!

Social Monitoring Apps:

Feed/Email Services


Destination Services:

Social Filter:

Market Intelligence (Expensive):

Top Tools for Tracking Topics: www.readwriteweb.com/archives/top_topic_trackers_updated.php

More Resources

TwitPic allows you to upload pictures to your tweet, twitpic.com

Bit.Ly shortens URLs, but also share and track who clicks on them from your Twitter feed bit.ly/

Tweet Stats tells you when, where and how you are Tweeting, tweetstats.com

ReTweetist tells you who, and what, is being re-tweeted, retweetist.com

Twitter Karma allows you to easily see who is following you and who you are following, dossy.org/twitter/karma/

TwitterFall is best used when Tweeting a live event where you need to monitor what is happening on certain accounts, twitterfall.com/

Tweet Meme tracks and displays re-tweets in a threaded style, www.tweetmeme.com

TwittUrly displays hottest memes in a Digg-like style (where Tweets = Votes), twitturly.com

Twit Scoop shows “what’s hot right now” in the form of a tag cloud and the “Hot trends” list. The tool also shows the list of discussions when hovered over, www.twitscoop.com

SiteVolume compares up to 5 terms buzz over at Twitter (and also Digg, Myspace, Youtube and Flickr) – the results are pulled from Google [site:] search, www.sitevolume.com

ParaTweet allows you to display all tweets about an event on a live screen during a conference or event, ParaTweet.com

Hootsuite allows you to manage multiple accounts so you can easily jump back and forth from your personal account to the brand support account.  Also schedule tweets in advance, hootsuite.com

TwitterFeed allows an RSS feed to be directed to a Twitter account, twitterfeed.com

Splitweet is another multiple twitter account manager that also allows you to monitor your brand mentions and has a mac desktop client, splitweet.com

Tweet2Tweet allows you to put two twitter names in and see the full discussion between the two much like Facebooks’ “wall to wall.” This can help understand a thread of messages, tweet2tweet.appspot.com

CoTweet is built for the company or brand that wants to both serve and engage new prospects. Used by organizations that need to have multiple people responding on the same account, but for now in private beta so you’ll have to request invite, cotweet.com

Yammer and GroupTweet allows you send a tweet to a group of people you designate.

https://www.yammer.com and http://grouptweet.com